v 3.4
01/08/2025

Guiding principles (ISO 9001 & 21001)

The regulation is based on the principles of ISO 21001 to ensure high-quality training and consulting services.

• Customer Oriented: We put our customers at the heart of every decision. We understand their needs and are committed to exceeding their expectations by providing customized, high-value solutions.
• Leadership: HRV.SWISS management is responsible for creating an environment in which every employee feels involved and motivated to achieve the company’s goals and maintain a high standard of service.
• Staff commitment: Every team member is a key player. We encourage active participation, continuous improvement, and professional development for all employees.
• Process-based approach: We manage our activities through structured and interconnected processes to ensure consistency, efficiency, and quality.
• Continuous improvement: We promote a culture of continuous improvement. We constantly analyse our processes and results to identify opportunities for growth and optimization.
• Evidence-based decisions: Important decisions are made based on data and analysis, not assumptions. This ensures that our strategies and advice are sound and reliable.