v 3.4
01/08/2025

INTEGRATED POLICY ISO 9001 – 21001 – 37001

 

The Administrator has decided to provide an Integrated Management System, in compliance with the ISO 9001:2015, ISO 21001:2025 and ISO 37001:2025 standards, suitable for achieving the following objectives:

  • change the identification, development and management of activities towards a greater correspondence to the training demand;
  • satisfy the training needs of the members and satisfy the consultancy needs of the Customers;
  • provide training aimed at the business world;
  • offer the opportunity for technicians to maintain a level of skills appropriate to the times;
  • takes into account relevant educational, scientific and technical developments;
  • provide for the satisfaction of issues related to social responsibility within the Educational Organization;
  • promote continuous training at all levels;
  • promote managing intellectual property in order to protect the value of the works produced by the students;
  • continuously increase the degree of customer / user satisfaction;
  • continuously improve the performance of the Integrated Management System in accordance with the principles of social responsibility with regard to compliance with collective labor agreements and compliance with the provisions on anti-corruption and environmental sustainability;
  • prohibits corruption;
  • provide for compliance with laws and specifically anti-corruption laws;
  • encourage reporting;
  • explain the authority and independence of the anti-corruption compliance function.

The Administrator undertakes to ensure that the Integrated Policy adopted is implemented and supported at all levels of the organization through the following tools:

  • the use of adequate human and material resources;
  • training and continuous information of internal staff and control of external staff;
  • systematic control of customer needs and satisfaction;
  • the distribution of the MS documentation in all workplaces so that it is accessible to committed staff;
  • continuous surveillance of the system through Internal Audits conducted by adequately trained personnel;
  • the periodic review of the QMS, in relation to the objectives defined in the policy.

 

HRV.SWISS is committed to promoting and maintaining a fair, diverse, and inclusive work and learning environment, where every individual is respected and valued for their uniqueness.

We recognize that equity does not mean treating everyone equally, but rather giving everyone what they need to succeed. To this end, we are committed to:

Ensuring equal opportunities for access, growth, and development for all employees and participants, without discrimination based on gender, age, ethnicity, religion, disability, sexual orientation, or socioeconomic background.

Creating an inclusive work and learning environment where differences are considered an asset, not a barrier.

Continuously monitoring and evaluating our processes and practices to identify and remove any barriers to equity and inclusion.

 

HRV.SWISS, in accordance with the implementation of ISO 21001:2025, provides a structured framework for:

  • Improving the quality of education: by defining and monitoring quality objectives, evaluating the performance of educational processes, and implementing continuous improvement. This translates into more effective curricula, updated teaching methodologies, and a more satisfying learning experience for students.
  • Ensuring inclusivity and equity: by promoting a learner-centric approach, creating accessible learning environments, adapting methodologies for students with special needs, and fostering a culture that values diversity.
  • Increasing access and opportunities: by optimizing processes and using resources more efficiently. This can allow us to offer educational services to a wider audience and develop personalized learning paths.
  • Accountability and transparency: by demonstrating our commitment to ethical, transparent, and responsible practices.

 

The Administrator undertakes to communicate and make this Policy understood at all levels of the Organization and to periodically review it to verify its continued suitability.

HRV.SWISS Sagl undertakes a yearly formal review of the Integrated Management System and associated documentation with documented resulting actions.

All delegates and trainers are encouraged to provide formal feedback after every training course.

Feedback can be provided by filling in the forms manually, electronically or it can be provided in free-format verbally.

All feedback is gathered, analysed and where appropriate improvement actions are taken and changes are made to the processes or course materials.

The organisation log suggestions and act accordingly.

All staff is encouraged to make suggestions for improvement of processes or materials. Suggestions for improvement are recorded in the Change Log.

Training records / meeting minutes are maintained to demonstrate that the relevant staff has received appropriate training on the integrated management system and its procedures.

The Administrator ensures that the processes run and the outputs are collected.

In addition, attention to the wishes, expectations and needs of the participants in the training course is the main objective of HRV.SWISS Sagl.

The level of customer satisfaction is monitored and verified by means of a specific feedback evaluation questionnaire, that will be statistically put in place at the end of each formative process.

The anti-corruption management system is developed through mentoring or coaching new company resources, setting an example with conduct and behavior consistent with the anti-corruption policy, ensuring ongoing communication with staff, emphasizing anti-corruption in onboarding programs, demonstrating consistency in the treatment of non-compliant behaviors.

The level of customer satisfaction is monitored and verified by means of a specific feedback evaluation questionnaire, that will be statistically put in place at the end of each formative process.