10 Jun ITIL® 4 Specialist High-velocity IT

ITIL® 4 Specialist High-velocity IT

Description of the course:

This module explores the ways in which digital organizations and digital operating models’ function in high velocity environments. It will help aspiring organizations, to operate in a similar way to successful digitally-native organizations. This module includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products & services to obtain maximum value.

Objectives

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • Know how to contribute to achieving value with digital products

Course Format & exam pass marks

  • Number of questions: 40
  • Type of questions: multiple choice
  • Marks: 40 marks available.
  • Provisional pass mark: 70% or higher (28 marks or above)
  • Duration: 90 minutes (113 for non-native speakers)
  • This is a ‘closed book’ examination
  • Prerequisites: The candidate must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.

Intended audience:

  • individuals continuing on their journey in service management
  • ITSM managers and aspiring ITSM managers
  • IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
  • existing ITIL qualification holders wishing to develop their knowledge.

Course length:

3 days training, exam taken on the last day (preparation and sitting the exam). The course can be also delivered in virtual mode, respecting the standard course length.

Requirements for homework:

During the Course, there will be Exercises and homework assigned to be completed prior to the exam.

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